From time to time at Newfoundland Power we are alerted of individuals or companies who are attempting to engage in suspicious activities with our customers. These scammers use a variety of methods to try and defraud people into providing them with money. A common approach is to call our customers up and tell them their power will be cut if they do not immediately pay on their account via a credit card. Other times, people have dressed in Newfoundland Power branded clothing in an attempt to impersonate an employee, going door-to-door to collect money fraudulently. These activities are in serious violation of the law and should be immediately reported to the authorities.
Scams pop up without warning and the perpetrators are always thinking up new ways to deceive you. While we make every effort to alert you when we become aware of specific situations, we ask that you always be vigilant. Whether you’re answering the phone, checking your email, or opening the door, please keep the following in mind:
- At Newfoundland Power the collection of overdue accounts is always conducted in a professional and respectable manner.
- We do not go door-to-door randomly asking customers for payments. Prior notification of overdue balances is given beforehand.
- All outstanding amounts are indicated on your latest electricity bill, and the most up to date info is available online 24/7.
- Our employees are clearly identified and drive marked vehicles.
- Credit card payments are an option, not a requirement.
- If we call you regarding your account, we would never ask you to provide your account information to us. We already have all of the customer information we require.
If you suspect suspicious activity, first please call your local police department or Crime Stoppers (1-800-222-8477) and, second, let us know (1-800-663-2802) so we can get the word out to all customers.