customers Posts

Electricity Rates – Our Impact

The electricity system involves many organizations working together. At Newfoundland Power, our role is to deliver electricity to homes and businesses.

We purchase 93% of the power we deliver from Newfoundland and Labrador Hydro.  When the cost of electricity is raised by Hydro, it has a direct impact on electricity rates for our customers.

The rate increase effective October 1, 2019 was by Newfoundland and Labrador Hydro. It was not related to our operations and has no financial benefit for Newfoundland Power.

Doing our Part

We understand what’s most important to our customers is reliable service at affordable rates.

And we know you are concerned about Muskrat Falls and the cost of electricity. We share your concerns and will continue to work hard every day to manage costs and minimize our impact on electricity rates.

Here to Help

We can help you save energy and money through our takeCHARGE programs, rebates and energy saving advice. So far our customers have saved enough electricity to power the towns of Clarenville, Gander, and Stephenville for a year.

Newfoundland Power offers an financing to help you get started with your energy efficiency improvements.

You can also apply for our Equal Payment Plan. This plan allows you to pay the same amount all year long and avoid increases in your bill during the colder winter season.

Electricity Safety in Your Home

Newfoundland Power wants you to stay safe. While electricity is an extremely valuable form of energy it must be treated with care and respect. If handled carelessly, it can result in serious property damage, injury SafetyInsidetheHome or death. Every year, electricity-related incidents in Canada cause thousands of fires, many deaths by electrocution and hundreds of hospitalizations (for electrical injuries excluding burns).

Electricity makes life much more convenient, comfortable and fun. Refrigerators, air conditioners, microwave ovens, radios, TVs, stereos and computers are all made possible by electricity. However, electricity is continuously seeking all paths to ground through conductors, such as metal, wet wood, water, or your body. Your body is 70% water and therefore an excellent conductor for electricity. Here’s a few tips to stay safe at home:

  • Keep appliances, especially hair dryers, away from bathtubs, puddles, sinks and wet hands. Wet skin increases your risk of shock, so always unplug an appliance before cleaning it; even if it is turned off, it can still shock.
  • If you do not have them, ask a licensed electrician to install ground fault circuit devices (GFCI) in your bathrooms, kitchen, garage and some other places like basement and outdoor outlets. GFCI monitors the flow of electric current and stops the current to avoid danger if an imbalance occurs.
  • Keep anything that could burn (e.g. curtains) away from light bulbs, heaters, portable heaters or toasters. If you’ve ever touched a hot light bulb, you know how hot it can get; up to 300 degrees Fahrenheit.
  • Turn off heating and cooking appliances before leaving home.
  • Don’t overload outlets. If you must use an extension cord temporarily, match the amperage or wattage limits marked on the cord with your appliance. Don’t use cords that are frayed or have cracked insulation or damaged plugs. Extension cords can be a big help, but if not used properly they can lead to fires.

Think Safe. Live Safe. Because, electricity waits to leap into action at the flick of a switch.

Want to help the environment while adding more convenience for you?

Then join the over 80,000 customers who’ve made the switch to ebills!!!

The conveniences are many:

  • No clutter, no mess.
  • Access anytime, anywhere, even on your mobile device.
  • A reminder email 2 business days before your discount date (optional). ebills
  • Same look as our paper bill.
  • Need a copy? Save it electronically and eliminate the paper.
  • You can view up to 36 months of ebills and eLetters.


We’re so excited that over 80,000 of our customers now enjoy the convenience of ebills…A big thank you to those who are already on-board! And if you aren’t on ebills yet, don’t wait any longer to join…it’s easy. Just go to or call us at 1-800-663-2802.

Welcome to Our New Customer Blog!

Your customer relations team at Newfoundland Power is always working on ways to continually improve communications with our 260,000+ customers.  The launch of our new customer blog is yet another way in which we can promote the services available to you, and answer your most-asked questions.  Stay tuned as we bring you information on electricity safety, outage alerts, eBills, programs for landlords, services for the construction sector and municipalities and much more.  Make checking “what’s new” on our blog a part of your routine.