customer service Posts

Avoid potential wait times with self-service options

We’ve got lots of online self-service options to help make your interactions with us more convenient. When you visit our website you can:

Access your billing and payment history
Report a power outage
Set up automatic payments
Get your bill by email
Make a payment arrangement
Register for outage notifications and updates
Report a streetlight that’s not working

What are you WAITING for? Visit newfoundlandpower.com today!

Do you belong on our Special Care Customer List?

If you have life-sustaining medical equipment that is reliant upon electricity, please register for our Special Care Customer List. If an outage is planned for your area, a member of our Customer Service Team will attempt to contact you so can make important health decisions or alternate arrangements. Visit our website for more information.

A Snapshot of 2015

Annual Report blog banner The numbers are in and 2015 was another solid year for our utility operations and customer service.  Here’s a snapshot from Newfoundland Power’s report on operations.

  • We delivered electricity to our customers 99.96% of the time; our reliability measure is twice as good as comparable utilities in Canada.
  • We invested $100 million in the electricity system, with close to 50% dedicated to upgrades – keeping our system safe and reliable.
  • We decreased the number of electricity bills that were estimated by 40% by increasing the number of automated meters at your homes and businesses.
  • Over 1/3 of our customers now receive electronic bills.
  • We launched a new customer blog, and we have over 25,000 followers on Twitter and about 8,000 receiving the Company’s new email/text outage alerts that provide real-time outage information and updates.
  • Our takeCHARGE rebate programs helped more than 6,000 customers save energy in 2015. We also provided over 395,000 at-the-cash rebates on energy efficient products through our retail partners. Since the launch, customers have saved enough to power the Town of Paradise for an entire year.
  • We have kept our operating costs under control at a rate that is below inflation.
  • Through The Power of Life Project, over $400,000 was raised to support  cancer care; and, we reached nearly 100 environmental projects completed through our annual EnviroFest events.

A huge thank you to our 650 employees and more than 260,000 customers.

Check out our full Report on Operations on our website.