Electricity Rates – Our Impact

The electricity system involves many organizations working together. At Newfoundland Power, our role is to deliver electricity to homes and businesses.

We purchase 93% of the power we deliver from Newfoundland and Labrador Hydro.  When the cost of electricity is raised by Hydro, it has a direct impact on electricity rates for our customers.

The rate increase effective October 1, 2019 was by Newfoundland and Labrador Hydro. It was not related to our operations and has no financial benefit for Newfoundland Power.

Doing our Part

We understand what’s most important to our customers is reliable service at affordable rates.

And we know you are concerned about Muskrat Falls and the cost of electricity. We share your concerns and will continue to work hard every day to manage costs and minimize our impact on electricity rates.

Here to Help

We can help you save energy and money through our takeCHARGE programs, rebates and energy saving advice. So far our customers have saved enough electricity to power the towns of Clarenville, Gander, and Stephenville for a year.

Newfoundland Power offers an financing to help you get started with your energy efficiency improvements.

You can also apply for our Equal Payment Plan. This plan allows you to pay the same amount all year long and avoid increases in your bill during the colder winter season.

Luminary Award Deadline Almost Here!

If you know a company, town, retailer or individual whose energy-efficient efforts deserve to be in the spotlight, let us know. Maybe it’s you!


The deadline to apply is Friday, September 13!


Individuals all over the province are taking brilliant steps to save energy. takeCHARGE believes that deserves to be celebrated! The Luminary Awards recognize companies, organizations, communities, and individuals all across Newfoundland and Labrador who are taking brilliant steps to save energy – and inspiring others to do the same.


Complete your nomination form by September 13, 2019 to and you could could be recognized as one of our Province’s Energy-Saving Stars! You can nominate more than one candidate using separate forms!


Check out these eligibility criteria and guidelines. Click here to start your submission, or download the PDF to submit through email.


We look forward to reading your submissions!

Helping you save

By making energy efficiency upgrades, our customers saved enough electricity to power the towns of Clarenville, Gander, and Stephenville for over a year!

We’re committed to helping you save energy and money, and to doing our part to reduce costs too.

Through takeCHARGE, we help customers understand how to use energy wisely.

Smart energy tips, rebates, and a heat pump savings calculator too – homeowners and businesses can find lots of tools and resources to reduce their energy use.

We continuously evaluate our takeCHARGE offerings to ensure that programs benefit customers and contribute to least-cost service.

We are working with Newfoundland and Labrador Hydro to develop our latest 5-year plan for takeCHARGE. This plan will take into account the impact of the Muskrat Falls Project.

Some takeCHARGE programs may shift or change and some areas like customer education will expand.

You can be sure our commitment to energy conservation is here to stay. For the latest energy savings advice, visit www.takeCHARGENL.ca  

Avoid potential wait times with self-service options

We’ve got lots of online self-service options to help make your interactions with us more convenient. When you visit our website you can:

Access your billing and payment history
Report a power outage
Set up automatic payments
Get your bill by email
Make a payment arrangement
Register for outage notifications and updates
Report a streetlight that’s not working

What are you WAITING for? Visit newfoundlandpower.com today!

What is SALT SPRAY and how does it affect the electricity system?

When strong winds blow over the ocean, the wind can pick up salt from the sea – this is called salt contaminated moisture or salt spray.

 

As it is blown around by the wind, salt will deposit on every surface it encounters such as trees, vehicles, buildings, and most critical for electrical utilities, power line insulators. When enough salt builds up the insulating capability of power line insulators can become compromised. When this happens they start to break down causing very small amounts of electricity to flow over the surface of the insulator. This can be heard as a faint buzzing sound, and when it’s dark out, you may even see intermittent sparks that appear to jump along the surface of the insulator. These sparks of electricity are nothing to fear or be concerned about. This sparking may last for hours or even days, depending on the weather. They will disappear when the sparking either burns away the salt deposits or rain/snow washes it away.

 

Occasionally, salt contamination on insulators can become severe enough to cause short circuits to develop. These are heard as very loud bursts of noise and seen as electrical arcing flashes – but for very short periods of time – a split second. These short circuits may cause momentary power outages (between 2 to 15 seconds). There is no need to report these power interruptions.

 

Sometimes salt spray contamination can result in longer outages (a period of hours or even days) until crews can replace the affected equipment or weather conditions improve. If your power is out for longer than a few minutes, please report using our outage line: 1-800-474-5711 or our online outage form: https://www.newfoundlandpower.com/Outages/Report-a-Power-Outage.

 

Depending on wind speeds this salty air can be carried over long distances. This means you don’t have to live next to the ocean for you to see/experience the effects the salt can have on the electricity system.

 

Always ensure you are prepared for an outage. Our weather can be unpredictable, so make sure to sign up for our Outage Alert service and always have an emergency kit on hand. For more information visit https://www.newfoundlandpower.com/Outages/About-Outages/Prepare-for-an-Outage.