Customer Service Posts

What is SALT SPRAY and how does it affect the electricity system?

What is SALT SPRAY and how does it affect the electricity system?

When strong winds blow over the ocean, the wind can pick up salt from the sea – this is called salt contaminated moisture or salt spray.

 

As it is blown around by the wind, salt will deposit on every surface it encounters such as trees, vehicles, buildings, and most critical for electrical utilities, power line insulators. When enough salt builds up the insulating capability of power line insulators can become compromised. When this happens they start to break down causing very small amounts of electricity to flow over the surface of the insulator. This can be heard as a faint buzzing sound, and when it’s dark out, you may even see intermittent sparks that appear to jump along the surface of the insulator. These sparks of electricity are nothing to fear or be concerned about. This sparking may last for hours or even days, depending on the weather. They will disappear when the sparking either burns away the salt deposits or rain/snow washes it away.

 

Occasionally, salt contamination on insulators can become severe enough to cause short circuits to develop. These are heard as very loud bursts of noise and seen as electrical arcing flashes – but for very short periods of time – a split second. These short circuits may cause momentary power outages (between 2 to 15 seconds). There is no need to report these power interruptions.

 

Sometimes salt spray contamination can result in longer outages (a period of hours or even days) until crews can replace the affected equipment or weather conditions improve. If your power is out for longer than a few minutes, please report using our outage line: 1-800-474-5711 or our online outage form: https://www.newfoundlandpower.com/Outages/Report-a-Power-Outage.

 

Depending on wind speeds this salty air can be carried over long distances. This means you don’t have to live next to the ocean for you to see/experience the effects the salt can have on the electricity system.

 

Always ensure you are prepared for an outage. Our weather can be unpredictable, so make sure to sign up for our Outage Alert service and always have an emergency kit on hand. For more information visit https://www.newfoundlandpower.com/Outages/About-Outages/Prepare-for-an-Outage.

Celebrating Leaders in Energy Efficiency

Celebrating Leaders in Energy Efficiency

Newfoundland Power and Newfoundland and Labrador Hydro held their first ever Luminary Awards on October 24, 2018. The takeCHARGE Luminary Awards were created to recognize people, organizations and communities across the province who have taken steps to be more energy efficient.

 

We would like to congratulate the following winners who were recognized at our inaugural event:

Community Impact Award: Norris Arm Heritage Society

Leadership Award – Individual: Ethel O’Brian

Leadership Award – Individual (Residential): Steve Morey, Clean Air Solutions

Leadership Award – Individual (Commercial): Jeff Browning, Guillevin International

Leadership Award – Organization: Coleman Group of Companies

Leadership Award – Organization: Ingram’s Electrical

Partnership Award: Maurice Tarrant, College of the North Atlantic

Innovation Award: Empowered Homes

Retail Partnership Award:  The Home Depot Canada

The BIG Award: Country Ribbon Inc.

The BIG Award: St. Anthony Seafood’s Ltd. Partnership

“We are committed to helping our customers make wise decisions about their energy use. By following the sound advice of our takeCHARGE energy experts, our customers save millions on their electricity bills every year,” said Gary Murray, Vice President, Customer Operations. “The Luminary Award recipients have shown leadership in promoting and advancing energy efficiency in Newfoundland and Labrador and we appreciate their partnership.”

Check out our press release for more details on the award categories and recipients.

Congratulations to all the 2018 Luminary Award winners!

 

 

 

 

 

 

Do you belong on our Special Care Customer List?

Do you belong on our Special Care Customer List?

If you have life-sustaining medical equipment that is reliant upon electricity, please register for our Special Care Customer List. If an outage is planned for your area, a member of our Customer Service Team will attempt to contact you so can make important health decisions or alternate arrangements. Visit our website for more information.

Options in case of postal service interruption

Options in case of postal service interruption

We are pleased to offer our customers a variety of ways to keep up-to-date with their bills in the event of a postal service interruption:

View your bill online

  • My ACCOUNT is an online self-service portal that gives you easy access to your electricity account anytime, anywhere. Sign up (or log in) to MY ACCOUNT to view your bill and check your account balance and payments.

Get your bill by email

  • Sign up for ebills to receive your bill electronically by email. It looks the same as your paper bill, and you’ll get a reminder 2 days before your early payment discount date.

Use our telephone self-service features

  • Call us at 1-800-663-2802 and follow the prompts indicated by our automated system. We’ll tell you the balance on your account and when the payment is due. You will need to have your account number ready.

Pay your electricity bill

  • When it comes to paying your electricity bill, there are several options available:
    • Join our Automated Payment Plan and have your payment automatically deducted from your bank account;
    • Pay online through your financial institution;
    • Pay over the telephone via your financial institution;
    • Pay at your financial institution (Newfoundland Power electricity bill required);
    • Deposit your payment along with the bottom portion of your electricity bill using a bank machine;
    • Drop off payments along with the bottom portion of your electricity bill at our Area Office Deposit Boxes, 24 hours a day. Note: This is a drop off box only, there are no cashier facilities on site; or,
    • Pay with your credit card through Plastiq, a third party online payment service. A fee of 2.50% will be charged.

 

A Big Thank You to Our Customers

On Saturday an intense wind storm tore across the Eastern half of the island and brought snow and blizzard conditions throughout Central and Western areas. The Avalon and Burin Peninsulas, St. John’s and surrounding areas were the hardest hit, with significant damage to Hydro’s transmission lines and Newfoundland Power’s transmission and distribution systems. Peak wind gusts of 180 km/h (stronger than recorded during Hurricane Igor) were recorded on the south west Avalon and gusts of 159 km/h were recorded in the St. John’s area, with wind gusting between 120 and 150 km/h throughout the afternoon and well into the evening.

Power outages were caused by airborne debris, trees contacting lines, failed insulators, downed power lines and poles that cracked off or blew down. While high winds hampered restoration efforts on Saturday afternoon and evening, crews from across the island mobilized to help with the power restoration efforts on the Avalon when conditions were safe. They worked long hours throughout the day and night to get power back to our customers.

Our crews and employees would like to sincerely thank you, our customers, for your patience and understanding during this recent winter storm. Your kind words and support as crews worked around the clock in challenging weather conditions to restore power as safely and quickly as possible were very much appreciated.

We know you depend on us when outages happen. We are ready to respond in all kinds of weather, anytime of the day or night, when you need us most. And we won’t rest until the very last customer has their power back on. That’s because…Whenever. Wherever. We’ll be there.