Customer Advisory: ABOUT YOUR RSP REFUND

Customer Advisory: ABOUT YOUR RSP REFUND

Most eligible current Newfoundland Power customers will see their Rate Stabilization Plan (RSP) refund reflected on their next electricity bill(s) after February 13, 2017.

The refund will be applied against any balance on your account(s) at the time of issue. Any remaining amount will be sent in the form of a cheque to the customer whose name is on the electricity bill. If your balance exceeded your refund amount, no cheque was issued.* Cheques for current customers will be issued beginning February 15, 2017. Please allow up to 10 business days for delivery.

Details on how your RSP refund was calculated will be included with your electricity bill(s) after February 13, 2017. If you also had accounts that were active during the refund period but are no longer active today, you will receive a separate statement for these accounts. These will be issued beginning February 20, 2017.

To understand how your total RSP refund amount was calculated, please refer to the statements for ALL of your eligible accounts.

If you are expecting a refund, but it is not reflected on your next electricity bill after February 13, 2017, please call us at 1-800-663-2802. We are now processing refunds for current customers. We expect to turn our attention to refunds for former customers starting in April 2017.

For more information please visit

*Any amounts less than $2.00 have been applied as a credit on your account(s).

Distribution of RSP Refund for Current Customers to Begin

Newfoundland Power and Newfoundland and Labrador Hydro (Hydro) wish to advise that the distribution of the Rate Stabilization Plan (RSP) refund to current customers will begin on February 15, 2017. Approximately 200,000 current customers will initially receive refunds, representing approximately 85% of the RSP balance.

All Newfoundland Power customers and Hydro’s Island Interconnected customers who have used, and paid for, electricity between January 1, 2007, and August 31, 2013, are eligible for this refund. Current customers will receive their RSP refund first, and then attention will shift to former customers who had electricity accounts during the refund period. Read more…


Season’s Greetings from our Family to Yours!

The holidays are a time for us to give back to those who are close to us as well as those in need.

Our employees have been busy this season in support of many different community initiatives: We collected over 16,000 pounds of food for the Community Food Sharing Association; served breakfast to the hardworking staff at St. Clare’s Mercy Hospital; stocked gifts bags for the Gathering Place; decorated cancer centres in St. John’s and Gander for the holiday season; helped children keep warm for another year through our commitment to the Coats for Kids program; and, donated many units of blood to help save lives as part of our ongoing partnership with Canadian Blood Services.

Through the generosity of our customers and employees, we have been able to help make a difference in the fight against cancer. Through our corporate charity, The Power of Life Project, we have donated much-needed equipment in support of cancer treatment and comfort, filled a toy box full of joy for children, and shared in the celebration of hope through the Let Hope Ring program.

As we embark upon another holiday, please put safety first – whether you’re cutting a Christmas tree, stringing up lights or gathering around a fire, remember a safe holiday season is a happy one. For more holiday safety information please visit

From all of us at Newfoundland Power, have a safe and happy holiday!

A Busy Weekend for Christmas Parades!

Delays due to weather made for a very busy weekend of Christmas parades across the island. Over the past few weeks our employees, retirees, their families and friends spent many hours getting the Newfoundland Power floats ready. The Paw Patrol float delighted children and grownups alike at the Downtown St. John’s and Mount Pearl Christmas Parades, winning awards at both. At the Downtown St. John’s Parade, over 40 employees and family members walked the parade route and collected over 14,000 pounds of food valued at approximately $35,000 and over $8,000 cash from parade spectators, all in support of the Community Food Sharing Association. Many thanks to everyone who donated to those in need this time of year.  In addition this year, we also held food drives at our offices, which added an additional 2,000 pounds of food. Thank you to our colleagues at Fortis for supporting our food drive as well.

Parade goers at the North Shore Santa Claus Parade were wished A Gingerbread Christmas from the employees, retirees and family members from our Carbonear office. A lot of work went into building the float and the Gingerbread House was a big hit.

For the Gander Christmas Parade, our employees put together a very unique Newfoundland Power themed float. The float featured a home well lit for the holiday season with our very own Power Line Technician, Justin Kieley, climbing the pole just outside. The parade is held at night, which was great for viewing the lights on all the floats.

The Thomas the Tank Engine chugged his way through the Grand Falls-Windsor Christmas parade. This is the third year that Thomas was able to participate in a parade. He made his debut in Carbonear in 2015 and last year he thrilled crowds in St. John’s.

The next parade will be taking place this weekend in Clarenville….keep an eye out for our Polar Express Float.

Have a Safe and Happy Holiday Season Everyone!

Think Safe. Live Safe.



Employees receive national Lifesaving Award

Employees receive national Lifesaving Award

We couldn’t be prouder of two of our employees, Wayne Baggs and Jim Short, Meter Readers in Corner Brook. On Tuesday, November 15, 2016, Wayne and Jim attended a Canadian Electricity Association (CEA) Safety Symposium in Toronto where they each received a 2015 CEA Lifesaving Award.

This is their story:

 Jim Short and Wayne Baggs were driving east on the TCH about 5 km past Deer Lake when they came across an accident scene.  A vehicle had been travelling west on the TCH when it struck some slush and the driver lost control.  The vehicle did several 360 degree turns before going off the road and ended up upside down in a water filled ditch. The men parked their vehicles and ran to the ditch along with three other drivers who had also stopped.  The driver of the vehicle was trapped inside and the five men decided they had to try to lift the vehicle to allow the driver to escape.  They entered water up to their knees, quickly realizing that meant the driver of the vehicle was upside down and submerged in freezing water which was filling the drivers’ compartment.  The driver was also surrounded by airbags that had just gone off and was in great peril if the men could not lift the car – but they did it, and the driver was able to crawl out.   Had they not been there and lifted the vehicle quickly the driver mostly likely would have drowned. It was noted from the time they stopped until the rescue no other vehicles drove past the accident scene – this truly meant their efforts had made the difference between life or death. 

Congratulations to Wayne Baggs and Jim Short – you are truly heroes!